Information Guide
To make you feel good
So that you are fully informed about our hotel, our services and offers, we have created a guide for our guests. Here you will get all the important information. If you still have questions, please feel free to contact us.
"Vacation days are the oases in the desert of everyday life." - Hermann Lahm, German author
Information Guide A to F
Arrival and Departure
You can check-in to your room from 3 pm until 11 pm. Please, let us know in case you need to check-in later. We request the rooms to be vacated by 12 noon on the day of departure. We are happy to help you with your luggage. Please note our free transfer service to the train stations Pontresina, Samedan and St. Moritz.
Would you like to have a pre-departure bill one day in advance? We are happy to provide you with this. It makes your departure easier and more comfortable.
Adapters
All power sockets are 220 V / 50 Hz. If you do not have a suitable plug, it is possible to borrow a Swiss adapter at the reception. A deposit of CHF 10 is required.
Allergies
We provide hypo-allergic pillows and blankets on request. Please contact the reception for more information.
Babies
Please inform us if you need a baby bed or any baby equipment complementary in your room.
For the baby phone, we charge a deposit of CHF 100 to your room bill.
We are happy to arrange a nanny for you on request and subject to availability (charged separately).
Banks
These are located on the main street of Pontresina.
Graubündner Kantonalbank
Mon–Fri 8.30 am–12 pm and 2 pm–5.30 pm
Banca Popolare di Sondrio
Mon–Fri 9 am–12 pm and 2 pm–5 pm
Bar
The O-Bar with fireplace is open daily from 3 pm in the winter time and from 4 pm in the summer time.
From 4 pm to 10 pm you can also order food from our special menu.
Bathrobes and Towels
You will find bathrobe and slippers in your room on the bed. Towels for the use of saunas and swimming pool are available in the SPA.
Blankets and Pillows
In case you need another blanket or pillow or
in case you need allergic bed equipment, we are happy to bring them to your room. Please contact the reception.
Breakfast
Breakfast and Dinner is served in our dining room on the first level of the Stammhaus. You start your day with a rich and fresh breakfast buffet.
breakfast 7 am–10 am
Business Center
Guest-computers are available at the reception to use free of charge.
Car Rental
Please contact the reception for information about rental cars. Enjoy a ride over the alpine roads and beautiful passes.
Hertz Autovermietung, Phone 081 850 02 56 Cho d‘Punt 34, Samedan
Car wash
Roseg Garage (Automatic car wash) Via Maistra 68, Pontresina
Auto Pfister (Gas station) Cho d’Punt, Samedan
Carriage Rides
Please contact the reception if you are interested in a carriage ride to the Val Roseg, Val Fex, Val Bever or over the St. Moritz Lake in winter.
Children’s Playroom
Next to the O-Bar you will find our playroom for children. Enjoy a cup of coffee or a glass of wine while your children have fun.
Churches
Protestant Church San Niculò Via Maistra 125, next to Rondo, Phone 081 836 22 23
Roman Catholic Church San Spiert Via Maistra 188, Phone 081 842 62 96
Conferences and Meetings
Do not hesitate to contact us personally if you plan a bigger group event. We are happy to assist you with the planning and processing so that your event will be successful and enjoyable for you.
Credit cards
We accept American Express, MasterCard, Visa, Postcard and debit cards.
Distances
Chur: approx. 2 hrs drive, 90 Km
Zürich: approx. 3 hrs drive, 200 Km
Samedan: approx. 10 min. drive, 7 Km
St. Moritz: approx. 10 min. drive, 7 Km
Morteratsch: approx. 10 min. drive, 5 Km
Meran: approx. 2 ¾ hrs drive, 170 Km
Doctors/Dentist
Please contact the reception for information about medical assistance on duty.
Doctors
Dr. med. Lüzza Campell, Phone 081 842 62 68 Via Maistra 107, Pontresina
Dr. Med. Giovanni Grattarola, Phone 081 842 77 66 Via Rondo 3, Pontresina
Dentist
Praxis Dr. Bianca Frei, Phone 081 842 70 00 Via Maistra 226, 7504 Pontresina
Dr. Trabold, Via Quadrellas 8, 7500 St. Moritz
Do Not Disturbe
Please use the “Do not disturb” sign if you don’t want to be disturbed.
Please keep in mind that there will be no housekeeping service eather.
Electricity
The electrical power is 220 V / 50 Hz. If you do not have a suitable plug, it is possible to borrow a Swiss adapter at the reception. A deposit of CHF 10 is required.
Emergency Numbers
European emergency call: 112
Police: 117
Fire department: 118
Paramedic: 144
Poison emergency call: 145
Mountain rescue: 1414 / +41 333 333 333
Breakdown assistance: 140
Fire and Emergency Exits
Please familiarise yourself with the evacuation plan on your room door and nearest emergency exit. On each floor you will find a fire extinguisher. In the unlikely event of fire please leave your room immediately and keep calm. For your own safety please do not use the elevators.
The assembly point during an evacuation is at the municipality / Rondo, Via Maistra 133, 7504 Pontresina.
Fitness
The fitness room with various equipment is located in the wellness area. Daily from 7 am to 8 pm.
Flowers
We are happy to organize for you fresh flowers upon request. Or get your own inspiration in the flower shop Baccara in Pontresina.
Flower-Atelier Baccara, Phone 081 842 68 94 Via Maistra 204, Pontresina
Foreign Exchange and Change
Besides Swiss Francs (CHF) we also accept Euro (EUR) but no coins. The change will be in Swiss Francs. We are pleased to change Euro into Swiss Francs in small amounts at our reception.
Front Desk
Our front desk team is assisting you daily from
7 am to 11 pm and is reachable at the extension 111. In urgent cases you can reach us also at night times at the extension 111.
Gas Station
Avia Gas Station at Roseg-Garage, Via Maistra 68, Pontresina
Shell Gas Station at valley station of Muottas Muragl
Gift Certificate
How about a gift certificate for a stay in the Hotel Rosatsch or a relaxing massage in our SPA° Montana? Please ask the front desk team in case you would like to purchase a gift certificate or go directly to our website.
Golf
The Hotel Rosatsch is a member of the “Engadin Golf Hotels”. As our hotel guest you receive 20% discount for the green fee of the Upper Engadin golf courses in Samedan, Zuoz and St. Moritz. Please contact the reception for more information.
Information Guide G to M
Hairdresser
We are happy to arrange an appointment for you.
Coiffeur L’idea, Phone 081 842 62 50 Via Maistra 173, Pontresina
Coiffeur La Perl, Phone 081 834 59 00 Via Maistra 165, Pontresina
Half Board
Breakfast and Dinner are served in our dining room on the first level of the Stammhaus. In the evening we offer a delicious 4 course dinner menu. Starting with a fresh starter and salad buffet, second course it’s your choice between soup or juice. For the main course you can choose between meat, fish or vegetarian and the final of the day is sweet: a nice dessert.
Dinner (half board)
6.30 pm – 8.30 pm
Hospital
Hospital Upper Engadin, Via Nuova 3, Samedan, Phone 081 851 81 11
Hospital Gut, Via Arona 34, St. Moritz, Phone 081 836 34 34
Housekeeping and Turn down Service
The cleaning of your room will take place between 7 am and 11 pm. If you would like your room to be cleaned at a certain time, please inform the reception.
Our daily turn down service (only in the Residence) takes place from 7 am to 9 pm.
Humidifier
We are happy to supply your room with a humidifier. Please contact the reception.
Information Board
You will find our information board next to the hotel entrance with daily news for your holiday about weather, events and more.
Internet Access (free)
Complementary Internet access (WiFi) is available in the entire hotel. You receive your login at the reception. Guest computers are situated in the lobby for you.
Ironing Service
We are happy to iron your clothes for you. You will find the price list in your wardrobe. If you need ironing service overnight, we charge an extra fee.
In addition, you will find an iron and an ironing board in our laundry room (Residence -2) for our guests free of charge.
Key Card
Use your key card to open your room door.
The card entitles you also to access the garage and the ski- and bikeroom. During the night time the card opens the main entrance door of the hotel (sensor is located on the left hand side of the entrance door).
Please always keep the key card with you. If you lose your key card we will charge CHF 20.
Laundry room for guests
In the lowest floor of the Residence (-2) next to the elevator you will find the laundry room for our guests with washing machine, tumbler and ironing board with iron at your disposition.
Please contact the reception for laundry detergent.
Laundry Service
Our laundry service is available for washing, ironing and dry cleaning. A price list and a laundry bag are in your wardrobe. Inhouse-laundry usually requires 48 hours.
Please contact the reception for dry cleaning. It requires at least 48 hours and is not available during the weekend and on national holidays (foreign company).
Luggage Handling
The reception is happy to assist you with your luggage. Please, contact the reception.
Lost and Found
Should you lose anything during your stay or leave something behind on your departure, please contact our reception. We kindly ask you to bring anything that does not belong to you to the front desk.
Massages and Treatments
The SPA brochure in your room provides an overview of all available massages and treat- ments. Please contact the reception or directly the SPA° Montana for an appointment.
Mail and Postcards
You can leave your letters and postcards at the reception for postage.
Postcards are available for free at the reception.
Messages
Incoming personal messages will be brought to your room immediately. You are welcome to send a fax. The fax number is +41 (0)81 838 98 01. Please include name, surname and room number.
Mobile Phones
Please note that the use of mobile phones within the SPA area and the dining room is not appreciated.
Morning mail (“Morning Post”)
All the latest information for your vacation day can be found in the morning mail on your breakfast table.
Information Guide N to Z
Newspaper
At our reception we have placed QR codes with which you can download newspapers and magazines free of charge at any time. We will no longer display paper newspapers for environmental reasons.
A wide range of national and international new- spapers and magazines is available as download on our website.
Night Bell
You find a nightbell on the left-hand side at the main entrance. Please use the nightbell only for emergency cases.
During the night, your key card opens the main entrance door of the hotel (sensor is located on the left-hand side of the entrance door). Please always keep the key card with you.
Parking
The hotel has a parking garage next to the hotel as well as within 5 minutes walk. For the parking place we charge in summer CHF 14 and in winter CHF 20 per night. We are happy to reserve a parking place in advance for you.
Please note that the places in the garage next to the hotel are quite narrow due to constructional reasons.
Payment
Would you like to have a pre-departure bill one day in advance? We are happy to provide you with this. It makes your departure easier and more comfortable.
We accept American Express, MasterCard, Visa, Postcard and debit cards.
Pets
For your dog, we charge a daily fee of CHF 15 (without food) including a dog blanket and a bowl. We ask for your understanding that pets are not permitted in the dining room and in the SPA. We will gladly organise a dog sitting service for you (charged separately).
Phone
All national calls within Switzerland from your room phone are offered by the hotel and for free.
For international calls please contact the reception to unlock the phone.
To get an outside line, dial “0”. To call another room dial the room number directly. Do you need a certain phone number? The reception will be happy to help you.
International dialing codes:
Austria: 0043
France: 0033
Germany: 0049
Great Britain: 0044
Italy: 0039
Spain: 0034
United States: 001
Pharmacy
Information about pharmacies on duty is available at the reception. The closest pharmacy is within 3 minutes walk from the hotel.
Apotheke Roseg, Phone 081 842 82 06 Via Maistra 177, Pontresina
Radio and TV
On your TV you can also receive some radio channels. More information can be found on your channel list in the room.
Reception
Our front desk team is assisting you daily from
7 am to 11 pm and is reachable at the extension 111. In urgent cases you can reach us also at night times at the extension 111.
Room Service
Room service is available for breakfast from 7 am to 10 am and for food from the separate Room Service Menu from 8 am to 10 pm. You can order drinks from 7 am to 11 pm Please contact the reception to place your order. Surcharge room service für drinks CHF 5 and for food CHF 15.
Safe and Valuables
Each room is equipped with a safe. Please note that your articles of value and jewelry are covered up to a value of CHF 50.000, cash excluded. In addition, you can use our central hotel safe with items being covered up to a value of CHF 100.000. The hotel holds no liability for valuables left unattended in the rooms.
Sauna, Steaming Bath and Lakonium
Our wellness area is open daily from 4 pm to 8 pm.
Shining Shoes
An automatic shoe cleaning machine is situated next to the main entrance on the right side.
Shuttle Service
We offer a complementary shuttle service for your arrival and departure to the train stations of Pont- resina, Samedan and St. Moritz.
For any other transfer requests, we charge a transfer fee. Please contact the reception for any assistance.
Additional rides within the Upper Engadine are available by appointment during reception opening hours, CHF 35 per ride.
Smokers and Cigarettes
Our hotel is a non-smoking hotel. The next pos- sibility to buy cigarettes is the kiosk at the train station and in the Coop supermarket.
Coop, Via Da Mulin 17, 7504 Pontresina Kiosk, Cuntschett 2, 7504 Pontresina
Please smoke only outside. There are ashtrays at the main entrance and the entrance to our O-Bar.
Specialities and Groceries
The Sennerei Pontresina (alpine diary) is located next to the Hotel Rosatsch. It‘s famous for Swiss milkproducts and Engadine Specialties.
During summertime you can attend the artisan cheese production at Alp-Schaukäserei Morteratsch. More information at www.alp-schaukaeserei.ch.
Stamps
Stamps are available at the reception.
In Switzerland you can choose between A-Mail and B-Mail. A-Mail takes 1 working day and B- Mail max. 3 working days (within Switzerland).
Sports
SkiService Corvatsch (located in the hotel)
To rent your skis you don‘t have to put your shoes on and go outside. You can organize everything in a relaxing atmosphere directly in our hotel and on your next skiing day you get your skiing equipment delivered directly to the Corviglia slope. SkiService Corvatsch is specialised on everything you need for an active winter day.
Fähndrich Sport (3 minutes walking distance)
The expert for cross-country skiing. Fähndrich Sport does not only offer you the equipment
and clothes, but also a variety of interesting cross-country courses. During summer season Fähndrich Sport is our specialist for everything concerning hiking, mountainbiking and e-biking – to purchase or for rental.
Swimming Pool
Opening hours from 7 am to 8 pm
Water temperature: approx. 28°C / approx. 84°F Size: 11 x 7 meters
Water depth: 1.70 meters up to 2.00 meters
Taxi
Our reception team will be pleased to call a taxi for you. Our transfer service is available for an extra charge.
Additional rides within the Upper Engadine are available by appointment during reception opening hours, CHF 35/ per ride.
Tooth Brush and others
You forgot your toothbrush, tooth paste or anything else? We are happy to help you out. Please contact the reception.
Turn-Down-Service (only in the Residence)
Daily from 7 pm to 9 pm.
TV and Radio
You will find a channel list on your bedside table. The radio is integrated in the television.
Wake-up Calls
Personal wake-up calls can be arranged at the reception. You can also programme your room phone as follows.
Activate: *55 and the wake-up time in 24 hours format (f.e. *550630 for wake-up call at 6.30 am) Erase: #55
Water
Our tap water has drinking water quality.
.Washing Machine
In the lowest floor of the Residence (-2) next to the elevator you will find the laundry room for our guests with washing machine, tumbler and ironing board with iron at your disposition.
Please contact the reception for laundry detergent.
Wellness and SPA ° Montana
Young people under the age of 16 are allowed into the pool area only when they are accompanied by an adult. Especially in the swimming pool, please do not leave your children unattended at any time. Otherwise their lives may be at risk. Alcoholic drinks and glasses or bottles are not allowed in the wellness area.
The wellness area with swimming pool, saunas, fitnessroom, massages and treatments is located in the ground zero of the Residence.
The SPA brochure in your room provides an overview of all available massages and treatments. Please contact the front desk or directly the SPA ° Montana for an appointment.
Opening hours SPA ° Montana Swimming pool 7 am–8 pm Saunas 4 pm–8 pm
Massages and treatments upon appointment (reception).
Wish List
Would you come back again?
In order to make your stay in our hotel as pleasant as possible, we would like to ask you to inform us about small things that you have noticed in a particularly positive or negative way. For this purpose you will find our wish list after your second night in your room. We are also happy to receive verbal feedback.
We have a choice of supplementary equipment available to make your stay as comfortable as pos- sible. Please contact the reception for any needs and we will be happy to bring it to your room.
- Hypo-allergic pillows or blankets
- Bolster or a smaller pillow (40X40)
- Anti-slip mat for shower/bathtub
- Electric kettle and cups
- Dishes/cutlery
- Reading lamp
- Additional hangers
- Hot-water bottle
- Harder or softer matress
